Troubleshooting Procedures / Help

Our products are designed to be easy to setup and operate. However, if you need assistance or if the troubleshooting tips below don't solve your problem, please call tech support at 800-207-6269, or e-mail us at techsupport@lookoutportablesecurity.com.

General Troubleshooting (All Systems)
  1. Check Charger: If the red 'charger on' light is on, your charger is likely good and the system is likely charging the battery. To verify this, put a meter across the battery with the charger plugged in. If the voltage is 13V or higher, then the charger is working.

  2. Check Fuse: Make sure the fuse on the circuit board is not blown.

  3. Check Radio: If you are experiencing broadcasting issues, make sure your broadcast and receive radios are receiving power. In addition, make sure the radios are on the same channel.

Agent / Agent II
  1. Check Battery: Take out the lid screws to expose the battery. Get a meter and check to see that the battery is good without the charger plugged in. If the voltage is 12V or higher, then the battery appears good. If your battery is under 12V, use the charger to charge the battery overnight. After fully recharging the battery, re-test your unit.

  2. Sensors not triggering alarms: For legacy standard range Visonic sensors, make sure the 8 position 'DIP' switch is the same for all sensors and the receiver inside the Agent II. These must be exactly the same, if the sensors are to work correctly. For long range Inovonics sensors, try reprogramming the sensor to the receiver.

  3. The radio inside the Agent II does not normally stay powered, unless there is an alarm to broadcast. The radio turns off to save battery power. Once an alarm has been detected by the Agent II, the radio powers up and announces the alarm twice. There is an alarm holdoff time (default 15 seconds) during which no other alarms will be broadcast. This is to allow radio traffic without the Agent II system tying up the radio channel. Do not turn off the radio, it is set specifically for your system.

  4. If you are remotely controlling your Agent II system with a radio keypad, make sure the volume level of the radio is 1/2.

  5. If you still can't solve your problem, please call us or email us. We will be glad to help you.

Dispatcher / Dispatcher II
  1. Check Battery: Get a meter and check to see that the battery is good without the charger plugged in. If the voltage is 12V or higher, then the battery appears good. If your battery is under 12V, you need to replace it. You should replace the battery every 3 years.

  2. Sensors not triggering alarms: Change the battery or try reprogramming the sensor to the receiver. The batteries should be changed about every 3 years. Check to make sure your sensor repeaters are still operational and plugged in. This can cause remote sensors to not transmit their signals back to the Dispatcher II.

  3. If you are having issues connecting to the PC software, please proceed to the PC troubleshooting section.

  4. If you still can't solve your problem, please call us or email us. We will be glad to help you.

Lookout DT / Lookout DT II

Please call us at 800-207-6269 or email us at techsupport@lookoutportablesecurity.com for Lookout DT II issues and questions. We will be glad to help you.

Spy / Spy II
  1. Check Battery: Open the front of the case by removing the two screws holding the lid closed. Get a meter and check to see that the battery is good without the charger plugged in. If the voltage is 12V or higher, then the battery appears good. If your battery is under 12V, please use the charger to charge the battery overnight. After fully recharging the battery, re-test your unit.

  2. Sensors not triggering alarms: For legacy standard range Visonic sensors, make sure the 8 position 'DIP' switch is the same for all sensors and the receiver inside the Spy II. These must be exactly the same, if the sensors are to work correctly. Also, make sure that the 4 position 'DIP' switch has either 1 or 2 'on' in addition to having 3 and 4 'off'. '1' sets off zone 1 and '2' sets off zone 2; '3' is used for an entry delay sensor and should not be used to normally trip a zone. For long range Inovonics sensors, try reprogramming the sensor to the receiver.

  3. The radio inside the Spy II does not power up, unless there is an alarm to broadcast. The radio turns off to save battery power. Once an alarm has been detected by the Spy II, the radio powers up and announces the alarm twice. Wait until the System Busy light goes out, before tripping the alarm again.

  4. If you still can't solve your problem, please call us or email us. We will be glad to help you.

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